30-Day Return Policy

We offer a 30-day return window.
If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your item.

To be eligible for a return:

• The item must be in its original condition, unused, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

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Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Used kitchen tools or accessories

• Items with missing parts or damaged packaging

• Clearance or final-sale products

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Return Process

1. Contact us at admin@irishkitchen.shop to request a return.

2. We will provide you with return instructions and the return address.

3. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

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Refunds

If your return is approved:

• The refund will be issued to your original payment method.

• Refunds typically take 10 business days to appear in your account, depending on your bank or payment provider.

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Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

1. Contact us within 48 hours of delivery.

2. Provide photos or videos showing the issue.

3. We will send a replacement or issue a full refund—depending on your preference.

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Return Shipping Costs

• Returns for damaged, defective, or incorrect items: Free, we cover all costs.

• Returns for any other reason (change of mind, incorrect purchase):
  ➤ The customer is responsible for return shipping costs.

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Exchanges

We offer exchanges only for defective or damaged items.
For other cases, please request a return and place a new order.

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Order Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet been shipped.
Once the order is dispatched, cancellation is no longer possible.

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Contact Us

For any questions regarding returns or refunds, contact us:
📧 admin@irishkitchen.shop
📞 +353 (851) 57 07 00

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